The Children's Home Society of New Jersey - Toms River

  • Family And Community Partnership Manager - ERSEA

    Job Location US-NJ-Trenton
    Posted Date 1 month ago(6/12/2018 9:56 AM)
  • Overview

    The Family and Community Engagement Manager is responsible for leading the planning and administering program services for children and families.  Services must be coordinated with staff in other program content areas and must include ongoing assessment of the quality of services provided. Eligibility, Recruiting, Selection, Enrollment and Attendance. The Manager is responsible for recruiting families into the Head Start program and ensuring they meet eligibility and that the program remains fully enrolled at all times. The Manager plans, implements and organizes the ERSEA functions of the Head Start Program.



    Essential Job Responsibilities and Performance Indicators:

    • Manage family support services and community partnership activities for the Head Start program in accordance with Head Start Performance and state and local requirements. Recruit, train, coach, supervise, support and evaluate family support staff. Develop Professional Development Plans for and with staff.
    • Develop and implement a staff and parent training plan in collaboration with other Head Start managers to meet assessed and expressed needs. Oversee parent involvement programming.  Develop, coordinate and participate in staff training.
    • Develop, revise and regularly update the Family and Community Engagement, and ERSEA plans for Head Start in consultation with staff, parents and community partners, ensuring approaches are coordinated, realistic and responsive to community needs and strategic priorities.
    • Serve as Head Start liaison for the Trenton Board of Education and other community programs providing services to low-income families. Attend monthly Abbott meetings for the purpose of obtaining pertinent information that management may use to make programmatic decisions.
    • Develop systems and manage staff to achieve full Head Start and Abbott program enrollment and 85% average daily attendance, while maintaining compliance with pertinent legislation, regulations, and laws. Conduct on-going monitoring for family and community engagement services and ERSEA processes, and collect and analyze data needed to continuously improve programming and to submit timely and accurate reports to Federal and State authorities.
    • Participate in the development of Head Start budgets; monitor family support services to ensure that expenditures remain within budget limitations. Prepare specifications for all family support service equipment and supplies; order and oversee the distribution of family support services supplies and materials.
    • Support the work of the Head Start executive director, including implementing special projects as needed. Meet regularly with the Head Start executive director, managers, family advocates, family support services providers, and other staff as needed. Serve on Head Start management team.
    • Schedule and/or attend case conferences, parent conferences, case reviews, IEP meetings, staff meetings, parent meetings, in-service and pre-service meetings, conferences, and other meetings.


    ERSEA Coordination:

    • Develop, implement, manage and monitor enrollment, recruitment, selection and attendance (ERSEA) processes and procedures based on community need and established eligibility criteria to achieve full enrollment in Head Start and Abbott program. Maintain and implement an application tracking system that identifies the status of each child in the enrollment process and the location of open slots.
    • Prepare, organize and assist in the completion of the Program Information Report, annual Self-Assessment and Community Assessment and community assessment updates.
    • Work with the appropriate program management to ensure proper governing body approval for items under the Family and Community Engagement Manager’s sphere of influence.
    • Propose revisions to program selection criteria on a yearly basis based on the findings of the Community Assessment.
    • Develop and implement a recruitment plan and calendar of activities to ensure staff presence at key events throughout the year.
    • Work with the Disability Specialist to ensure that up to 10% of the enrollment opportunities are reserved for children with special needs.
    • Maintain and update waiting list that ranks children according to selection criteria.
    • Periodically contact families to update information and/or re-submit expired applications; responds to inquiries from families of prospective enrollees regarding the program, enrollment and/or waitlist status.
    • Work in conjunction with community partners to develop formalized Memoranda of Understanding that support the staff’s effort to provide resources and referrals to program participants.


    Program Audit/Monitoring:

    • Review ERSEA documents completed by family advocate staff for accuracy and completeness, including Head Start applications, Head Start and Abbott intake/enrollment packets, and certification, re-certification and family update packets.
    • Oversee and regularly audit the ChildPlus database related to eligibility, enrollment and attendance documents.
    • Maintain a tracking system to regularly monitor absenteeism, develop reports, plans and strategies to increase attendance to 85% or greater throughout the program year. Assist in drafting procedures that address undocumented and unexcused absences.
    • Adhere to an established bi-monthly monitoring schedule, reviewing the ERSEA section of selected children’s files, verifying compliance, and reporting any findings. Conduct regular and frequent site visits to centers and homes to ensure each enrolled family receives the support and services required by Performance Standards.


    Program Information/Data Reports:

    • Develop and distribute reports regarding age eligibility for children transitioning from Early Head Start to Head Start.
    • Develop, analyze and distribute ChildPlus reports related to ERSEA.
    • Develop and distribute monthly summary reports to program staff; and ensure information from Child Plus is readily available as scheduled or requested.
    • Develop a system to ensure the timely submission of all programmatic reports including but not limited to Formerly Abbott monthly attendance, Head Start attendance, Family Needs Matrix, Program Monitoring and Family Partnership Agreement reports.


    Educational Qualifications: Bachelor’s Degree in Social Work, Social Services, Human Services or closely related field. Masters desired.

    Experience Qualifications: Minimum of five years job related experience working in Head Start or other early childhood education program and five years increasingly responsible experience in the supervision or management of programs.



    • Work experience with multicultural populations.
    • Ability to write reports and correspondence, and read and interpret regulations.
    • Ability to collect, aggregate and present data used to make program decisions.
    • Knowledge of various software programs including MS Word, Excel, Power-Point, and Publisher. ChildPlus software or equivalent a plus.
    • Ability to effectively engage and communicate with community members and stakeholders, managers, regulatory agencies, and families both individually and in group settings.
    • Ability to organize and manage time effectively.
    • Ability to represent, lead, advocate, educate and/or negotiate on behalf of Head Start programs at local community meetings.
    • Ability to supervise and manage staff efficiently and effectively within the guidelines of CHSofNJ Head Start policies, Abbott policies and other program mandates.
    • Ability to create a supportive environment for all staff with attention to ongoing recognition of staff for work well done.
    • Ability to mentor staff on child development, on-going assessment process, and best practices.
    • Work collaboratively with Human Resources and Management Team to resolve personnel issues.
    • Ability to communicate coherently both verbally and in writing.


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