The Program Assistant I follows contract driven customer service techniques so that parents and providers are given the the approrpiate technical assistance; and are responsible for complete maintenance of NJCK cases. 

Schedule: 35 Hours Per Week

Hourly Rate: $18.00

• Assimilation of the regulations and procedures under which these programs operate
• Assess program eligibility for NJCK program
• Write and send preliminary and final agreements
• Learn state software (CARES; EPPIC)
• Enter child care agreements onto CARES
• Update client addresses in CARES and WLS for accuracy purposes
• Utilize WLS for client information, technical assistance entries and general case documentation
• Accurately track and act on all paperwork due dates
• Learn the process of re-determinations and issuance of termination notices as necessary
• Monitor and track all parents who have had their child care subsidies suspended or terminated as a result of program violations
• Manage child care problems and/or complaints about/from providers
• Communicate effectively with parents regarding program regulations
• Communicate effectively with providers regarding program regulations/payment issues
• Conduct payment analyses to resolve payment discrepancies
• Advise providers about payments made
• Create attendance logs as needed for payment
• Calculate payments needed on attendance logs created for adjustment purposes. Enter adjustments in EPPIC (E-child care software)
• Review periods of service with providers so paper attendance logs can be created for payment purposes

Secondary Responsibility:

• Receptionist duties as necessary when the reception area is unmanned

High School Diploma Required/Associates Degree Preferred

Two to three years proven experience working in a professional office environment.